Privacy policy

What we collect

When you send an enquiry or appointment request, we collect:

• your full name and phone number (with country code);
• the treatment you are interested in, and how you would like us to contact you;
• your email address, if you give it;
• your consent to be contacted.

Appointment requests may also include a preferred day and time. We also record which form and page you used, when you sent it, which version of this policy you agreed to, and whether our notification email was sent.

Why we use it

We use these details only to reply to your enquiry, talk about the treatment you asked about, or arrange an appointment. Your consent covers this enquiry. We do not use your details for marketing messages or advertising, and we do not share them with marketing partners.

Where it is kept and who sees it

• Your enquiry is stored in a secure database on our website, which is hosted by Hostinger.
• A notification is emailed to the clinic’s inbox (general@mahanpolyclinic.com).
• Only authorised clinic administrators and coordinators can see enquiries.
• Our service providers may process information outside the UAE.
• Technical support access to the website is limited to what is needed to keep it running.

How long we keep it

• Enquiry records on the website are deleted automatically after 12 months.
• Encrypted backups of the website are kept for up to 90 days and then deleted.
• Copies of notification emails are managed separately by the clinic. Contact us if you want them corrected or deleted.
• Anything that becomes part of your medical record is handled separately from the website.

Cookies and security

The website does not use Google Analytics, Google Tag Manager or advertising pixels. If that changes, we will update this policy first.

We use only essential cookies:

• one keeps clinic staff signed in to the website’s admin area;
• one is used only when the website’s forms are being tested, and expires after two hours;
• after you send a form, a one-time confirmation link works for 30 minutes.

To stop spam, we briefly keep a scrambled (hashed) version of your connection address, so that repeated submissions can be limited. Our host’s security logs may include technical connection details.

Google Maps and WhatsApp

The home and contact pages show a Google map. On the home page it loads when you scroll near it; on the contact page it loads when you tap “Load interactive map”. The map shares technical details about your browser with Google. WhatsApp links open WhatsApp; any message you send there is handled by WhatsApp and the clinic. Both services have their own privacy policies.

Your choices

• You can ask to see, correct or delete your enquiry details, or ask us to stop following up your enquiry. Email info@mahanpolyclinic.com.
• We may need to confirm your identity, and we’ll explain if we must keep anything.
• Please don’t send medical records or very sensitive details through the enquiry form.

Contact

Mahan Polyclinic, No. 1405, Floor 14, DAMAC XL Tower, Business Bay, Dubai. Email: info@mahanpolyclinic.com. Call or WhatsApp: +971 58 531 8587. Clinic hours: 11 AM⁠–⁠8 PM, closed Thursday.